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We solve your most significant challenges: Recruiting & Retention, Client Lead Generation, QA Compliance, & Sales Process
Automate Best Industry Practices to Grow!
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About us
A Note From Our Founders
We look forward to joining forces with you in a collective effort to grow your business. We are confident that we can help you develop the strategies, processes and workflow automations necessary to help you achieve your goals.
Our goal is to leverage your time and your team’s time and resources by automating your recruiting, retention, communication,
quality assurance, sales and marketing processes for best outcomes.
As a small business owner and former owners ourselves, we completely understand the pressures you feel, the
weight that’s on your shoulders, and the desires you have to make the world a better place through what you do.
We now live in a world where business never stops, and therefore, the pressure never lets up either. We’re
constantly bombarded with the needs of others, our daily to-do list’s and emails that come in at all hours of the night. There is always something that needs to be done. Always.
If we let them, our businesses will consume us. Which leads us to our commitment to you. We are absolutely committed to change the trajectory of our 24/7 society for the Home Care Owner. We are totally committed in assisting you with superior operations that stand up to Best Practice Standards this industry should deliver.
It is important to us that you realize that our team is not only dedicated and committed to helping you get best results for your business, but we are also committed to the families, employees and referral sources you serve. It takes a village to serve our most vulnerable population and we are here for them and for you.
Co-founders Jennifer Ramos and Michael Ferris bring their decades of expertise to Home Care Growth Solutions. Talk to us today about your home care growth needs!
Michael Ferris is Trainer in Chief, Managing Partner, Author and Advisor at Healthcare Strategica, LLC. Michael is a p
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Recruitment & Retention
Automation of recruitment, hiring and retaining the best caregivers provide our clients the foundation for current and future growth. Industry best practices are hardwired to ensure your office teams stay on task. Our automation streamlines the entire process using proprietary automation technology.
Caregiver Recruiting: Automation for generating new caregiver leads and recruitment.
- Integrate with advertising campaigns for new caregivers and any recruiting platform that generates an email with the candidate information.
- Automate the recruiting and hiring processes from intake to scheduled
- Maintain the pipeline of candidates and automate their cultivation
- Monitor and track key performing indicators on your dashboard
Caregiver Retention & Communication: Automation for building strong relationships with current and prospective caregivers.
- Monthly newsletter for current & prospective caregivers
- Seasonal educational information for caregivers, prospective caregivers and staff
- Why our agency? Drip email campaigns for prospective caregivers
- Quality assurance updates
- Happy Birthday and Anniversary email campaigns
Quality Assurance & Client Experience
Quality assurance is vital to stay in good connection with the customers. With quality assurance, we make customers happy, which boosts the self-confidence of employees and employers and also enhances the work experience.
Quality Assurance: Ensure Quality Assurance is being performed
- Automated QA Touchpoint reminders to internal staff
- QA Touchpoint automation: first 24 hrs/7day/every 30 days after start of care date
- Internal and external communications on QA outcomes
- Track and monitor key performing indicators on your dashboard
Client Experience: Stay in touch with your clients through automated communications
- Monthly seasonal newsletter automation
- Maintain client satisfaction & high net promoter scores
- Automated quarterly surveys to capture feedback and testimonials which you control that integrate with your social media, other advertising and existing marketing platforms
Lead Generation
Automation of marketing and sales best practices deliver sustainable and predictable flows of new Client leads.
New Client Lead Generation: Lead generation campaign automation to drive new client leads.
- Integrate with social media, other advertising and existing marketing campaigns
- Home Care Newsletters specific to other Health Professions
- Why our agency? Drip campaigns for Referral Partners
- Manage the relationship with professional referral partners
- Drip campaigns for referral partners after relationship is established
Contact Management/CRM: Store contact and company information and activity history for everyone on your list in one central customer relationship management (CRM) tool.
Sales Processes: Automate sales experience from intake
- Automate Client Experience from intake
- Educational information for referrals & prospective clients used as a lead magnet
- Automated sales funnels for Client Refer a Friend programs, etc.
- Client and Adult Children communication automation
More Home Care Growth Solutions Features
- Customized Dashboards: We build dashboards to reflect the duties of the user with the reports you need to QUICKLY see your assigned tasks for the day and exactly how all of your automated campaigns are performing FOR YOU!
- Customized Dashboards: Used to track and monitor Key Performing indicator reports for tracking your KPI success rates.
- Contact Management/CRM: Store contact and company information and activity history for everyone on your list in one central customer relationship management (CRM) tool.
- The Ultimate Marketing Automation And Lead Generation Campaign Package: Multiple complete and interlocking campaigns focused on helping you set up automated, push button marketing in your agency.
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Campaign Blueprints: You’ll receive a marketing campaign flowchart that gives you an easy visual blueprint of how every campaign works.
- Unlimited Email And QUE Support From OUR TEAM: You’ll get help from someone on our team who knows your business and knows our campaigns.
- Exclusive Access To A Library Of Best Practice Templates: You have exclusive access to NEW templates from our ever-expanding library proven templates that you can ONLY get from us.
- Easy-To-Follow, Video Guides And Training: Not only will we guide you through a live, virtual Basic Training, we also have short, on-demand videos will show you how to use every key feature in our system.